Returns & Exchanges

Kyzsse offers a 7-day return request period after you receive your item, subject to the terms in our official Refund Policy.

How to request a return

Email contact.kyzsse@gmail.com to request a return before sending anything back. Eligible items must be unused and unworn, in their original condition and packaging, with tags and proof of purchase. If your request is accepted, we will provide the return instructions.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect, so we can review the issue.

Exchanges and refunds

For exchanges, our published policy recommends making a separate purchase after an accepted return. Refunds are considered after the returned item is received and inspected. Some items, including customised products, sale items and gift cards, are excluded from returns.

Read the full Refund Policy for all eligibility conditions, exceptions and refund details. The official policy governs if any summary differs.